Shipping Policy

Onitop

1. Order confirmation

Cash on Delivery orders are confirmed once you verify your phone number with the OTP we send, or confirm the order on WhatsApp when we ask you to.

2. Dispatch time

Confirmed orders are usually packed and handed to our courier partner within 1–2 working days, excluding Sundays and public holidays.

3. Delivery time

Delivery usually takes about 4 days after dispatch, depending on your location. Remote areas may take longer.

4. Shipping charges

Delivery charges, if any, are shown on the checkout page before you place the order.

5. Tracking

Once your order is shipped you can follow it on our Track Order page using your phone number, or through the tracking link we send by SMS.

6. Delays

Delivery times are estimates and may be affected by weather, courier issues or other reasons outside our control. We will help you with any delay.

7. Failed delivery

If the courier cannot deliver because the address is incomplete, the phone is unreachable or the parcel is refused, the order may be returned to us and cancelled.

Contact us

Or use our contact form.