Return & Refund Policy

Onitop

1. Hygiene products

For hygiene and safety reasons, opened or used personal-care products cannot be returned.

2. Damaged or wrong product

If your parcel arrives damaged, leaking, or with the wrong product, contact us within 48 hours of delivery with your order number and clear photos or an unboxing video. We will send a replacement or arrange a refund after checking.

3. Refunds

Approved refunds for Cash on Delivery orders are paid to your UPI ID or bank account within 5–7 working days after approval.

4. Cancellation

You can cancel your order before it is shipped by contacting us. Once shipped, an order cannot be cancelled.

5. Refusing a COD parcel

Please do not place an order if you are not sure you will accept it. Repeatedly refused COD orders may lead to Cash on Delivery being disabled for that phone number.

Contact us

Or use our contact form.